Services


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We help our Clients to formulate the best Customer Service strategies with objective to enhance customer experience and improve efficiency at optimal cost. Over the years we have developed Customer oriented organization with Customer Satisfaction being the top priority for everybody from CEO to Travel Consultant. Our proven record of Quality Scores above 92% and FCR above 90% speak louder than words.

We fully integrate our organization into your Customer Experience Management System, Processes and Standards. If you are just at the very beginning of your journey we would be happy to recommend you a customer service framework that best fits your needs and business objectives.

We have everything and more in place to add value to your business through:

  • Omnichannel customer support including Voice, Mail, Chat, Social Media
  • Multilingual capabilities
  • Comprehensive Quality Management System
  • Customer Experience consultancy and support
  • Scalable infrastructure and responsive organization
  • 24/7/365 coverage and flexible scheduling
  • Competitive cost structure
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We can help you to optimize your back-office processes and cut their respective costs so you are able to invest more in your customers and business development. Over the years we have developed substantial expertise in quality execution of the key back-office business processes related to Travel&Hospitality Industry.

The scope of BPO expertise covers all the key Travel Hospitality related back-office processes and services, including:

  • Booking, cancellations and schedule changes processing
  • Claims and refunds processing
  • On-line payments fraud analysis services
  • Surcharge and charge-back processing
  • B2B travel and hospitality services

We are at your service to further add value to your business through:

  • Trained and motivated team
  • Scalable infrastructure and responsive organization
  • 24/7/365 coverage and flexible scheduling
  • Competitive cost structure
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We can launch full-fledged GDS service for you in no time. We operate major GDS platforms including Amadeus and Galileo. Over the years our GDS team accumulated solid experience and competences while providing services to major players in the Air Travel Industry.

Intergrated GDS solutions. We fully integrate our back-office solutions into your respective processes and standards. If you are just in the very beginning of your journey we would be happy to provide consulting services and support you in development and improvement of the key back-office processes that best fit your needs and business objectives.

Our GDS team is fully equipped to execute whole range of services required for successful Air Travel business such as ticketing, post-booking services, pricing policy implementation etc.

We are at your service to further add value to your business through:

  • Trained and motivated team
  • Scalable infrastructure and responsive organization
  • 24/7/365 coverage and flexible scheduling
  • Competitive cost structure

Why Ukraine


Ukraine is one of the largest countries in Europe with population above 40 million people. Ukraine is the fourth most educated nation in the world. Every year tens of thousands of young Ukrainians graduate from 800 higher education institutions, universities and colleges.

Ukraine is the homeland of many great people such as Taras Shevchenko and Mykola Hohol. Ukrainians are also proud of their compatriots Igor Sikorsky- aviation pioneer in both helicopters and fixed-wing aircraft, Serhiy Korolyov – lead Soviet rocket engineer and spacecraft designer, Oleh Antonov – prominent Soviet aircraft designer, Andriy Shevchenko – Ukrainian football player and Ukrainian boxers The brothers Vitali and Wladimir Klitschko who have won world championship titles many times.

Ukraine ranks first worldwide in the number of C++ and Unity3D developers and second in the number of JavaScript, Scala, and Magento engineers. 78% of Ukrainian tech workers report having an intermediate or higher level of English proficiency.

Ukraine is a major Europe outsourcing center. Ukraine belongs to the TOP 25 countries on the Global Services Location Index (GSLI), which gauge outsourcing potential of each country by 38 indicators. Ukraine has always been known for its traditionally strong engineering education. All Ukrainian IT clusters put special effort into launching educational projects for school and university students. Not so long ago Ukraine was famous for its heavy industry and agriculture but Informational Technology and Business Services has changed it all and now Kyiv and other key cities have become major international hubs for IT and Business Services outsourcing.

In 2018, Ukraine and Ukrainian tech companies appeared among top positions in many influential international rankings. Ukraine boasts the largest and fastest-growing number of IT professionals in Europe. The IT industry ranks third in the export structure of Ukraine after agro-industry and metallurgy. Ukraine’s IT sector employs close to 100,000 workers, including 50,000 software developers. There are over 1,000 IT companies in Ukraine. More than 100 multinational tech companies have R&D labs in Ukraine.

Ukraine is the largest wholly European country and the second-largest country in Europe. Ukraine has a mostly temperate climate, with the exception of the southern coast of Crimea which has a subtropical climate. Ukraine’s vast road, rail, air and sea infrastructure, together with the benefits of its geographic location, makes the country an important transit corridor for trade and travel between Europe, Asia and the Middle East.

The hospitality industry is very well developed in Ukraine. Major international hotel chains such as Hilton, Hyatt Regency, InterContinental, Fairmont Grand Hotel, Radisson Blu Hotel, Premier Palace and many others are present in key Ukranian cities. Wherever you go, you’ll always receive a warm, Ukrainian welcome.

Ukraine ranks 8th among the world’s top ten countries with the fastest Internet access speed. Internet penetration rate in Ukraine is 93.4%. Ukraine has created the Common Airspace with the EU. It has 23 major airports with 12 carrying the designation of international and offering regularly scheduled flights. International maritime travel is mainly provided through the Port of Odessa.

Ukraine is an amazing fusion of beautiful traditions and trendy European culture. It`s distinctive cuisine, fascinating and diverse landscapes and rich heritage of ancestors would leave indelible impressions on every visitor to our country. You have everything at your disposal for an unforgettable time in Ukraine. You can relax walking through very authentic areas of Kyiv and enjoy excellent food and drinks in trendy restaurants staffed with friendly English-speaking personnel on the way. You can also master your shooting skills in the largest shooting range in Europe. One of the most mind-blowing things to do in Kyiv – ride a real battle tank! You will definitely have thousands of likes on your Instagram.
Ukraine cuisine is one of the richest on the planet, and Ukraine is the most affordable travel destination in Europe. Borsh and varenyky are some of the most popular traditional Ukrainian dishes.
Kyiv and Odessa without any doubt are the key centers of nightlife in Ukraine. You can have a fantastic time dancing, socializing and making connections, partying, having a dinner event, wine and brie session.

Contact us


KYIV
Simyi Prakhovykh 50 st.
+38 044 359 05 10

VINNITSA
Mury 18 st.

Business contacts
bd@aviacontact.com

Media contacts
mc@aviacontact.com